Refund Policy

Last updated November 10, 2026

All purchases are final and non-refundable. This includes gems, packs, bundles, the Founder's Crown, Auction Expansions, Rift Tickets, API passes and Credits, and items paid for with credits.

Auto-renewing API passes: turn auto-renew off at any time on the API page. You won't be charged again, and your pass keeps working until the end of the period you've paid for. A renewal charge isn't refunded once its period has started, apart from billing errors.

Everything you buy is digital content delivered to your account immediately. By completing a purchase you ask us to deliver it right away and acknowledge that, once it's delivered, you lose any right to cancel the purchase.

• Didn't receive your items? Purchases arrive within a minute. If something is missing, email [email protected] with your account name and Stripe receipt and we'll deliver it.
• Charged twice or charged in error? Contact us and we'll correct genuine billing errors.
• Nothing in this policy limits any rights you have under consumer law that can't be excluded by agreement.

Chargebacks or payment disputes filed without contacting us first may lead to the account being suspended and purchased items removed.